Overview
Overview
At TechSheThink, we aim to ensure your satisfaction with every purchase, whether it’s a digital resource (e.g., guides, courses) or a physical product (e.g., books, merchandise). Our refund and returns policy lasts 30 calendar days from the date of purchase. If 30 days have passed, we are unable to offer a full refund or exchange.
At TechSheThink, we aim to ensure your satisfaction with every purchase, whether it’s a digital resource (e.g., guides, courses) or a physical product (e.g., books, merchandise). Our refund and returns policy lasts 30 calendar days from the date of purchase. If 30 days have passed, we are unable to offer a full refund or exchange.
Eligibility for Returns
To be eligible for a return, physical items must be unused, in the same condition as received, and in their original packaging. For digital products (e.g., guides, courses, or software), a return is only possible if you have not accessed, downloaded, or used the product. Note: For digital purchases, you may waive your right to a refund under applicable consumer laws (e.g., EU’s 14-day cooling-off period) by consenting to immediate access at the time of purchase.
To be eligible for a return, physical items must be unused, in the same condition as received, and in their original packaging. For digital products (e.g., guides, courses, or software), a return is only possible if you have not accessed, downloaded, or used the product. Note: For digital purchases, you may waive your right to a refund under applicable consumer laws (e.g., EU’s 14-day cooling-off period) by consenting to immediate access at the time of purchase.
Non-Returnable Items
Certain types of goods are exempt from being returned:
Certain types of goods are exempt from being returned:
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Downloadable digital products (e.g., software, guides, or courses) once accessed or downloaded.
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Gift cards or subscription credits.
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Physical items that have been used or damaged, such as books, tech accessories, or merchandise.
We do not sell perishable goods, hazardous materials, or intimate/sanitary products, so these are not applicable.
Proof of Purchase
To initiate a return, we require proof of purchase, such as your order number or email confirmation. Please contact us at [insert email address] with your order details to start the return process. For physical products, do not send your purchase back to the manufacturer unless instructed by our support team.
To initiate a return, we require proof of purchase, such as your order number or email confirmation. Please contact us at [insert email address] with your order details to start the return process. For physical products, do not send your purchase back to the manufacturer unless instructed by our support team.
Partial Refunds
Partial refunds may be granted in the following situations:
Partial refunds may be granted in the following situations:
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Physical items (e.g., books or tech accessories) showing obvious signs of use or damage not due to our error.
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Items missing parts or not in their original condition for reasons not due to our error.
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Physical items returned more than 30 days after delivery.
Partial refunds will be calculated based on the condition of the item and may not exceed 50% of the original purchase price. Digital products are generally non-refundable once accessed, unless required by law.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 5-10 business days. If the original payment method is unavailable (e.g., an expired credit card), we will issue a refund via an alternative method, such as a gift card or bank transfer, at our discretion.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 5-10 business days. If the original payment method is unavailable (e.g., an expired credit card), we will issue a refund via an alternative method, such as a gift card or bank transfer, at our discretion.
Late or Missing Refunds
If you haven’t received your refund within 10 business days, please first check your bank account or credit card statement, as processing times may vary. Then, contact your credit card company or bank, as there may be additional processing delays. If you’ve done all of this and still have not received your refund, please contact us at [insert email address] with your order number, and we’ll investigate the issue promptly.
If you haven’t received your refund within 10 business days, please first check your bank account or credit card statement, as processing times may vary. Then, contact your credit card company or bank, as there may be additional processing delays. If you’ve done all of this and still have not received your refund, please contact us at [insert email address] with your order number, and we’ll investigate the issue promptly.
Sale Items
Only regular-priced physical and digital items may be refunded. Sale items (both physical and digital) are non-refundable but may be eligible for an exchange of the same item if defective or damaged, subject to availability.
Only regular-priced physical and digital items may be refunded. Sale items (both physical and digital) are non-refundable but may be eligible for an exchange of the same item if defective or damaged, subject to availability.
Exchanges
We only replace items if they are defective or damaged. For physical items, if you need to exchange for the same item, email us at [insert email address] within 30 days of purchase and send your item to: [insert physical address]. For digital products (e.g., courses or guides), we may reissue access if the product is defective (e.g., a corrupted file), provided you contact us within 30 days of purchase.
We only replace items if they are defective or damaged. For physical items, if you need to exchange for the same item, email us at [insert email address] within 30 days of purchase and send your item to: [insert physical address]. For digital products (e.g., courses or guides), we may reissue access if the product is defective (e.g., a corrupted file), provided you contact us within 30 days of purchase.
Gifts
If a physical or digital item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift credit will be emailed to you within 5 business days. Gift credits are valid for 12 months from the date of issue.
If a physical or digital item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift credit will be emailed to you within 5 business days. Gift credits are valid for 12 months from the date of issue.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and they will be notified of your return.
Shipping Returns
This section applies to physical products only, as digital products do not require shipping. To return a physical product, you must mail it to: [insert physical address] within 30 days of purchase. You are responsible for paying your own shipping costs for returning your item, and shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
This section applies to physical products only, as digital products do not require shipping. To return a physical product, you must mail it to: [insert physical address] within 30 days of purchase. You are responsible for paying your own shipping costs for returning your item, and shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on your location, the time it takes for your returned product to reach us may vary. For expensive items, we recommend using a trackable shipping service or purchasing shipping insurance. You can track your return using the tracking number provided by your shipping service. We are not responsible for items lost or damaged during return shipping.
Digital Products
Due to the nature of digital products, refunds are generally not available once the product has been accessed or downloaded, unless the product is defective (e.g., a corrupted file) or does not match the description provided at the time of purchase. If you encounter an issue with a digital product, please contact us within 30 days of purchase at [insert email address], and we will work to resolve the issue, which may include reissuing access or providing a refund at our discretion.
Due to the nature of digital products, refunds are generally not available once the product has been accessed or downloaded, unless the product is defective (e.g., a corrupted file) or does not match the description provided at the time of purchase. If you encounter an issue with a digital product, please contact us within 30 days of purchase at [insert email address], and we will work to resolve the issue, which may include reissuing access or providing a refund at our discretion.
Subscriptions
If you have subscribed to a premium service (e.g., a course or membership), you may cancel your subscription at any time through your account dashboard. Cancellations will take effect at the end of your current billing cycle, and no further charges will be applied. We do not offer refunds for partial subscription periods. If you believe you were charged in error, please contact us at [insert email address] within 30 days of the charge.
If you have subscribed to a premium service (e.g., a course or membership), you may cancel your subscription at any time through your account dashboard. Cancellations will take effect at the end of your current billing cycle, and no further charges will be applied. We do not offer refunds for partial subscription periods. If you believe you were charged in error, please contact us at [insert email address] within 30 days of the charge.
International Purchases
For international orders of physical products, please note that you are responsible for any customs fees, taxes, or duties imposed by your country. These fees are non-refundable. When returning an item, ensure it complies with international shipping regulations, and use a trackable shipping service to avoid delays or loss.
For international orders of physical products, please note that you are responsible for any customs fees, taxes, or duties imposed by your country. These fees are non-refundable. When returning an item, ensure it complies with international shipping regulations, and use a trackable shipping service to avoid delays or loss.
Changes to This Policy
We may update this refund and returns policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on this page, and the ‘Last Updated’ date at the top will be revised accordingly. We encourage you to review this policy periodically.
We may update this refund and returns policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on this page, and the ‘Last Updated’ date at the top will be revised accordingly. We encourage you to review this policy periodically.
Need Help?
For questions related to refunds and returns, please contact us at [insert email address] or through our contact form at [insert link to contact form]. We aim to respond to all inquiries within 48 hours.
For questions related to refunds and returns, please contact us at [insert email address] or through our contact form at [insert link to contact form]. We aim to respond to all inquiries within 48 hours.
Final Notes
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Fill in Placeholders: Replace [insert email address], [insert physical address], and [insert link to contact form] with your actual details.
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Legal Compliance: Ensure the policy complies with consumer protection laws in your region and your audience’s regions (e.g., EU’s 14-day cooling-off period for digital goods, which you can address by requiring user consent to waive this right upon purchase).
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Link to the Policy: On your dashboard page, add a link to this policy, e.g., “View our Refund and Returns Policy here (#).”
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Formatting: Use headings and bullet points in Elementor to make the policy easy to read. For example, bold each section title (e.g., Overview, Eligibility for Returns).